@zweihandstyle welcome, and thank you for your support! Access has been granted to you via email. Please check your inbox.
@zweihandstyle We’ve also sent a follow-up email to you. Could you please check your spam folder as well? If you still haven’t received it, could you please try contacting us through a different email address using the Contact form above? This will allow us to look into the issue and follow up with you as quickly as possible.
Thank you for your patience and understanding.
Hello, how long does it usually take to provide full documentation access? I provided my order ID a couple of days ago, so I was wondering.
I need a few details.
I have Fab and Epic games on my GMail(because I trust it more for reliability since I don't want to lose access to my àssets and pruchases) and for the Forum I use another eMail service and eMail id.
How is this situation handled when it comes to giving documentation access?
Also, is the documentation linked to email or forum ID?
What exactly is the documentation? Is it videos, Wiki, pdf or ...?
Thanks in advance.
@kosur No worries. Simply send us the Order ID that Epic Games provided for your purchase, and we’ll grant you access to the documentation. It doesn’t matter if the email address you use on our forum is different from the one associated with your Fab/Epic Games account. Once we grant you access, you can find the documentation directly on our website.
@hosna So, it's linked to forum account?
How do I send the OrderID? Do I email it?
I don't see a PM option in the forum.
@kosur You can use the Contact form in the top navigation bar of the forum, or feel free to email us directly. The first post in this topic also includes all the details on how to get access to the documentation. I hope this helps, and please feel free to reach out if you have any questions!
